Lukes says that the councilors have all essentially viewed things the same way.
Lukes gives a 5, calling it a surprise even to herself. Says the manager does a good job and needs support.
(Also says the numbers speak for themselves as much as the narratives)
Lukes acknowledges she didn’t support O’Brien at first.
“He’s exceeded my expectations.”
Says he’s been successful at everything from being a cheerleader to CEO(and several other descriptons)
“He’s been persistent [and] flexible.”
She commends his ability to take tough unpopular stands.
Says he’s shown the needed toughness for the next few years.