According to a press release from Charter, 4,500 customers are still without service. 1,500 of those are without power.
Responding to criticism that the company had promised service restoration to customers lack week and not followed through, Charter Communications Vice President Gregory Garabedian was quoted as saying, “I completely understand the frustration that our customers and other central MA residents are feeling as a result of the extended outages of essential services related to the storm damage we all experienced last week,” said Garabedian. “We realize that at the beginning of the storm we were giving our Charter customers specific dates and times when we would have their service restored. Often, however, when we arrived we found that power was still out or that we couldn’t get to the customer’s street because of downed trees or because power company crews had cordoned off the area. Those situations,” added Garabedian, ” forced us to re-deploy those crews to other areas.